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Leaving a loved one in the care of a nursing facility can be difficult. You can’t be there at all times to be sure that they’re cared for, even if you want to. Unfortunately, when you should be able to be assured of their health and well-being, some facilities won’t take your loved one’s health seriously.

A family has claimed that an Ohio-based nursing home company has been responsible for negligence in relation to their family member’s death. The 85-year-old woman at the center of the claim died in a Catonsville nursing home in 2014, but not before a video was taken by her daughter-in-law showing the staff ignoring the woman’s pain and suffering for over an hour.

The lawsuit alleges that ManorCare Health Services-Woodbridge Valley has been negligent and that the records kept on the woman’s health had been in complete conflict with the video. There were notes left on the woman’s chart that stated that she had not been in pain, but the video from August 2014 shows her screaming in pain and requesting assistance to get to the bathroom for over an hour. During the time the woman cried for help, no health care provider responded, even though an alarm bell was sounded.

The Toledo, Ohio-based company has made a statement that it’s in compliance with federal and state health care regulations, but it has been accused of violations of the Federal False Claims Act in another lawsuit, too. That lawsuit suggests that the company has been providing unnecessary rehabilitation services to those patients on Medicare, which is a fraudulent act.

With the new lawsuit, the elderly woman also passed away just 30 hours after the video was shot. She had also suffered unusual and unexplained injuries at the facility, like a broken arm.